Refund Policy
Last updated: 9th May 2025
We want you to be completely satisfied with your purchase. As a customer of Legacy, you are entitled to a clear and fair return and refund process. This policy applies to both EU and non-EU customers, with differences noted below.
1. For Customers in the European Union (EU)
If you are a consumer located within the EU, you have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason.
To qualify:
- Notify us at legacyvintagewatches@gmail.com within 14 days.
- Return the item in its original condition, at your own cost.
- Refunds will be processed within 14 days of receiving the return.
2. For Customers Outside the European Union
Customers outside the EU do not have a legal right of withdrawal, but we offer limited refunds as a courtesy, under the following conditions:
- You must contact us within 7 days of receiving your item to request a return.
- Returns are only accepted if the item is significantly not as described or arrives damaged.
- You must return the item at your expense, in original condition, with secure and tracked shipping.
- If accepted, the refund will be processed minus any applicable restocking fee and shipping costs.
Important: Customs duties, import taxes, or return shipping fees are non-refundable for international orders.
3. Refund Eligibility (All Customers)
To be eligible for a refund:
- The item must be unused, unaltered, and in original condition.
- Watches marked as “non-working” or sold as-is are non-refundable.
- Refunds are not issued for items damaged due to misuse, improper storage, or unauthorized repair attempts.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Email us within 3 business days of delivery, including photos and a clear description of the issue.
- We will review and may offer a replacement, repair, or refund, depending on stock and situation.
5. How to Return an Item
- Contact us at legacyvintagewatches@gmail.com to initiate the return.
- Ensure the item is securely packaged and shipped with a tracking number.
- Include your order number and reason for return.
Returns should be sent to the address provided upon return approval.
6. Refund Processing
- Refunds are issued to your original payment method.
- Processing may take 5–14 business days after we receive the returned item.
- We will notify you once the refund is initiated.
7. Non-Returnable Items
We do not accept returns for:
- Items damaged after delivery due to misuse
- Watches that were modified (e.g., resized, polished, or serviced)
- Items sold as part of a final sale or marked “non-returnable”
8. Contact Us
For any questions regarding returns or refunds, please contact: